Terms & Conditions
Introduction
Effective Date: September 2026
These Terms and Conditions ("Terms") govern the use of facilities management services, including but not limited to residential and commercial cleaning, provided by Avore Services ("Avore Services", "we", "us", "our"), a company operating in the United Arab Emirates. By booking, subscribing to, or using any service offered through our website, phone, WhatsApp, social media, LinkedIn, application, or other official channels, you ("Client", "you") agree to be bound by these Terms.
Definitions
"Services" means any facilities management, cleaning, or related service booked through Avore Services, whether delivered by Avore Services staff or a Partner Professional.
"Partner Professional" means an independent service provider contracted by Avore Services to deliver Services on Avore Services' behalf.
"Subscription" means a recurring service plan billed and scheduled on a rolling monthly basis.
"Booking" means a single confirmed service visit, whether standalone or part of a Subscription.
Scope of Services
Avore Services provides facilities management services which may include, without limitation, residential and commercial cleaning, deep cleaning, and related maintenance services as listed on our website or agreed in writing at the time of booking. The exact scope, frequency, and inclusions for each Booking or Subscription will be confirmed at the time of order and may vary by package tier.
Avore Services reserves the right to refuse, reschedule, or terminate any Booking where the requested service falls outside our operational capability, safety standards, or scope as reasonably determined by Avore Services.
Bookings
Bookings are allocated on a first-come, first-served basis and are subject to slot availability.
Confirmation of a Booking (via website, phone, WhatsApp, social media, LinkedIn, application, or other official channel) constitutes acceptance of these Terms for that Booking.
Distance-based surcharges may apply for locations outside our core coverage areas, including parts of Sharjah, Ajman, and Abu Dhabi.
The Client is responsible for providing accurate address, access, and contact information. Delays or failed visits caused by inaccurate information may be treated as a late cancellation under the Cancellations and Rescheduling terms below.
A minimum booking of two (2) hours applies to standard cleaning visits; on-demand and one-off bookings may carry a higher minimum as communicated at the time of booking.
Estimated durations provided at booking are approximate and based on comparable properties; actual time on-site may vary depending on the condition and size of the property.
Subscriptions and Payment
Subscriptions are billed and renew on a rolling monthly basis with no minimum lock-in period.
Clients may cancel a Subscription at any time by providing notice as set out under the Cancellations and Rescheduling terms below; cancellation takes effect at the end of the current billing cycle unless otherwise agreed.
Payment terms (upfront prepayment or post-service invoicing) will be specified at the time of onboarding and may vary by client type or agreement.
Prices are as published on our website or as quoted in writing, and are subject to change with reasonable prior notice to existing Subscription clients.
Failure to settle an outstanding invoice may result in suspension of future Bookings until payment is received.
Overdue invoices may incur a late payment fee of 10% for delays up to 10 days, 20% for delays of 11–20 days, and 30% for delays beyond 20 days.
Cancellations and Rescheduling
Clients may cancel or reschedule a confirmed Booking free of charge with at least twenty-four (24) hours' notice before the scheduled visit.
Cancellations or rescheduling requests made with less than twenty-four (24) hours' notice, or no-shows (no access granted at the scheduled time), may incur a cancellation fee, the amount of which will be communicated at booking or on our website.
Avore Services reserves the right to reschedule a Booking due to staff unavailability, weather, or circumstances beyond our control, and will make reasonable efforts to notify the Client promptly and offer an alternative slot. If no alternative time is suitable for the Client, the Booking may be cancelled free of charge.
If a Booking cannot proceed because no one is available to grant access at the scheduled time, or because of an issue with keys or entry provided by the Client, the full price of the Booking remains payable.
Once a Service has begun, or after it has been completed, the Booking can no longer be amended or cancelled; any concerns about the standard of the Service are handled under the Satisfaction Guarantee terms below.
Client Responsibilities
The Client must provide safe and reasonable access to the property for the scheduled duration of the Service.
The Client is responsible for securing or disclosing the location of fragile, valuable, hazardous, or sensitive items prior to the visit. Avore Services is not responsible for items not disclosed or not reasonably secured.
The Client must ensure a safe working environment for staff, free of hazards not disclosed in advance.
Staff contact details are not shared directly with Clients; all communication, scheduling, and support requests must go through official Avore Services channels.
Where relevant to the Service booked, the Client must ensure refrigerators and freezers are defrosted and kitchen cupboards are emptied in advance; these items cannot be properly cleaned otherwise and are excluded from the Satisfaction Guarantee if not prepared.
If the Client requires staff to move heavy items (e.g. furniture, appliances) to clean behind or under them, the Client must move those items prior to the visit.
The Client must provide any necessary instructions for operating household equipment (e.g. washing machine, iron) relevant to the Service.
Our staff may decline to use a cleaning product or piece of equipment supplied by the Client, or decline to carry out a specific task, where doing so is reasonably judged to pose a health or safety risk, including the handling of human or animal waste.
Where a staff member or Partner Professional reasonably believes they are unsafe on the Premises, including due to threatening, abusive, or harassing conduct by the Client or anyone present, they may end the visit immediately and leave without penalty to Avore Services. The Client remains liable for the full price of that Booking, and no cancellation fee is charged to the Client for the incomplete portion of the visit.
Partner Professionals and Non-Solicitation
Some Services may be delivered by Partner Professionals contracted by Avore Services rather than by Avore Services' own staff. Regardless of who performs the Service, Avore Services remains the Client's single point of contact for booking, support, complaints, and billing. These Terms apply to all Services booked through Avore Services irrespective of whether delivery is by Avore Services staff or a Partner Professional.
Avore Services invests significant resources in recruiting, vetting, and training its staff and Partner Professionals. Unless Avore Services gives prior written permission, the Client must not directly or indirectly engage, employ, or contract any staff member or Partner Professional introduced through Avore Services, outside of Avore Services' own booking channels, during the course of the Client's engagement with Avore Services or within twelve (12) months after its conclusion. Breach of this clause may result in a charge of AED 10,000, without prejudice to any other legal remedy available to Avore Services.
Acceptable Use
The Client must not use our website, booking channels, or Services: for any unlawful purpose; to submit false or misleading information; to harass, abuse, or discriminate against our staff or Partner Professionals on any basis; or to interfere with or circumvent the security of our systems. Avore Services reserves the right to refuse or cancel a Booking, and to suspend or terminate access to the Services, where these prohibited uses occur.
Avore Services does not provide services to individuals, entities, or countries subject to sanctions administered by the UAE or by the U.S. Office of Foreign Assets Control (OFAC), in accordance with applicable UAE law.
Website Information
Avore Services takes reasonable care to ensure that pricing and service information published on our website is accurate at the time of publishing. Occasionally the website may contain typographical errors or inaccuracies; we reserve the right to correct these and to decline or cancel a Booking made in reliance on an incorrect price, notifying the Client as soon as reasonably possible.
Satisfaction Guarantee
If the Client is not satisfied with the standard of a completed Service, Avore Services offers a re-clean/re-service at no additional charge, provided the issue is reported to Avore Services within twelve (12) hours of service completion and the re-visit is arranged within a reasonable timeframe.
Where a re-clean does not resolve the issue to a reasonable standard, Avore Services will review the matter on a case-by-case basis; outcomes may include a partial credit, service adjustment, or other resolution at Avore Services' discretion. This clause does not constitute a guaranteed cash refund in all circumstances.
Liability and Damage Claims
Avore Services will take reasonable care in the performance of all Services.
Any damage to property allegedly caused during a Service must be reported to Avore Services in writing within twelve (12) hours of the visit, with supporting evidence (photos, description). Claims reported after this window will not be accepted.
Minor or cosmetic issues that do not constitute genuine damage — such as light surface marks, dust, or superficial scuffing that can be wiped away — do not qualify as a claim under this section.
Subject to investigation, Avore Services' total liability for proven damage directly caused by its staff or a Partner Professional during a single Service visit is limited to a maximum of AED 325, or the value of the repair/replacement, whichever is lower.
Avore Services is not liable for pre-existing damage, general wear and tear, damage to items not disclosed as fragile, valuable, or hazardous prior to the visit, or losses arising from the Client's failure to secure valuables.
Avore Services is not liable for indirect, incidental, or consequential losses (including loss of income, loss of use, or loss of data) arising from or in connection with the Services, to the maximum extent permitted by UAE law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by proven negligence, fraud, or any other liability that cannot be excluded or limited under UAE law.
Indemnification
The Client agrees to indemnify and hold Avore Services, its staff, and its Partner Professionals harmless from any claims, losses, or damages arising from the Client's breach of these Terms, provision of inaccurate information, or failure to disclose hazards, fragile items, or unsafe conditions at the property.
Intellectual Property
All content on the Avore Services website and in Avore Services' marketing materials, including logos, text, and branding, is the property of Avore Services and may not be copied, reproduced, or used without prior written consent.
Suspension and Termination
Avore Services reserves the right to suspend or terminate a Booking or Subscription, with notice where reasonably possible, in cases of abusive conduct toward staff, non-payment, provision of false information, or breach of these Terms by the Client.
Force Majeure
Avore Services shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, government action, public health emergencies, strikes, or disruption to utilities or transport. Affected Bookings will be rescheduled as soon as reasonably practicable.
Governing Law and Dispute Resolution
These Terms are governed by, and construed in accordance with, the laws of the United Arab Emirates as applicable in the Emirate of Dubai.
The parties will first attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation. If the dispute is not resolved within forty-five (45) days of written notice, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its Arbitration Rules in force at the time. The seat of arbitration shall be Dubai, UAE, the language of arbitration shall be English, and the tribunal shall consist of one (1) arbitrator unless the parties agree otherwise.
Privacy
Client information collected during booking and service delivery is handled in accordance with applicable UAE data protection law and our Privacy Policy, available at www.avoreservices.com/privacy, which sets out in full how we collect, use, and share personal data.
General Provisions
If any provision of these Terms is found to be invalid or unenforceable by a competent court or arbitral tribunal, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy (available at www.avoreservices.com/privacy) and any Booking or Subscription confirmation, constitute the entire agreement between the Client and Avore Services regarding the Services and supersede any prior understanding or agreement, whether written or oral.
Avore Services' failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or of any other provision.
Any formal notice under these Terms must be sent in writing via the official Avore Services website, WhatsApp, or other official channel, and shall be deemed received within 24 hours of sending, absent evidence to the contrary.
Changes to Terms
Avore Services reserves the right to update these Terms from time to time. The version published on our website at the time of a Booking or Subscription renewal shall apply. Continued use of Services after an update constitutes acceptance of the revised Terms.
Contact Us
For questions regarding these Terms, please contact Avore Services at support@avoreservices.com or through our official website, WhatsApp, or other official channels.